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Noticeboard

EMERGENCIES

If you need urgent medical advice during practice opening hours, please phone the surgery on 01623 550254.

If you need to see a doctor urgently when we are closed, please phone 111.  An operator will take some details and pass you through to our local out of hours GP service.

APPOINTMENTS

You DO NOT NEED TO CALL AT 8 o'clock in the morning for routine appointments.  If your problem is urgent, please call reception as early as you are able to and you will be seen in our Urgent Care Clinic.  Routine appointments can be booked up to 4 weeks in advance.  Some appointments can be booked online - please speak to reception to obtain a username and password.

CANCELLING AN APPOINTMENT

If you no longer need your appointment, it helps us and other patients if you can cancel your appointment as soon as possible.  This way, we can make sure the appointment can be offered to another patient.  You can cancel at reception, by telephone (01623 550254) or online.

STAFF TRAINING

The practice will be closed on the 3rd Wednesday of the month for essential staff training.

 

In Times of Bereavement

If Death Occurs At Home

1. Telephone the doctor who will visit to confirm that death has taken place.  If the practice is closed, call 111 who will connect you to the local out of hours service.

2. Contact a funeral director.

3. Contact the practice during the next working day to arrange to collect the doctor's Medical Certificate of Death.  We will always endeavour to complete the certificate for collection within 1 working day, but sometimes, if it is necessary to await the coroner's approval to issue the certificate, then it may take a little longer but we will always let you know.

4. Take the certificate in the envelope provided to the Registrars Office, (together with the deceased's Medical Card and Birth Certificate, if available) for the area in which the death took place. Alternatively you can register by declaration at any convenient Registrars Office but certificates will not be available as these will have to be posted to you a few days later.

5. The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).

If The Death Occurs In Hospital

1. Contact a funeral director to inform him his services are required.

2. Collect the certificate from the hospital then follow 4 - 5 as above

Note For Cremation

Your funeral director will usually liaise directly with the surgery regarding the additional certification required.  The first part of the cremation form will be completed by the deceased's GP.  The second part must be completed by an independent GP instructed by the doctor completing the first part.  The independent GP may need to contact you to check whether you had any concerns about your relative's death.  

Support After Bereavement

We understand that it can be a difficult time when someone you care about dies.  Everyone deals with bereavement differently and if you need more support, Cruse Bereavement Care provides excellent information and support through their website (below) and telephone / email / face to face counselling services.  

www.cruse.org.uk

The local office can be contacted on 01623 647645



 
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