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Noticeboard

EMERGENCIES

If you need urgent medical advice during practice opening hours, please phone the surgery on 01623 550254.

If you need to see a doctor urgently when we are closed, please phone 111.  An operator will take some details and pass you through to our local out of hours GP service.

APPOINTMENTS

You DO NOT NEED TO CALL AT 8 o'clock in the morning for routine appointments.  If your problem is urgent, please call reception as early as you are able to and you will be seen in our Urgent Care Clinic.  Routine appointments can be booked up to 4 weeks in advance.  Some appointments can be booked online - please speak to reception to obtain a username and password.

CANCELLING AN APPOINTMENT

If you no longer need your appointment, it helps us and other patients if you can cancel your appointment as soon as possible.  This way, we can make sure the appointment can be offered to another patient.  You can cancel at reception, by telephone (01623 550254) or online.

STAFF TRAINING

The practice will be closed on the 3rd Wednesday of the month for essential staff training.

 

Appointments

There is no need to ring at 8:00am to book a routine appointment.  All GP appointments are available to book online.  You need to register for online services, ask at reception.

If your GP wishes to review you they will give you a slip to take to reception to book this appointment. 

We aim for: one phone call, one appointment

We want to accommodate your appointment request in one phone call. Therefore, when you ring for an appointment, the following will be offered by our reception staff:

  1. Next available appointment with the GP of your choice. (within next 2 weeks)
  2. If this appointment is not soon enough, the next available appointment with any GP will be offered.
  3. Urgent appointments are available on the day.
  4. Minor Illness appointments are available with our Nurse Practitioner.

Urgent Care Clinic

We will accommodate everyone who needs to be seen on the day for urgent problems.

Routine Appointments

For routine appointments, we encourage you to call ANY TIME during opening hours.

Notes on Appointments

  • To book an appointment please call 01623 550254.
  • The appointment time is generally 10 minutes.
  • If you have several problems to discuss, please ask reception to book a longer appointment which will help to keep waiting times down.
  • Please make a separate appointment for each person needing to be seen.

Telephone Appointments

Telephone slots are available with each GP every day. These appointments can be used to discuss any queries with the GP if you feel that you don’t need to be seen.

Please advise reception of the best number to contact you on.

The GP will call you as near to the booked time as possible.

Examples of things that can be dealt with in a telephone consultation are:

  • Test results
  • Medication queries
  • Questions about your hospital care etc.

Cancellations

Please help us by telling us as early as possible if you do not require your appointment any more.  This allows us to to offer these appointments to other patients who need them.  

You can cancel an appointment by either phoning reception or coming in to the practice.  You can also cancel your appointment by logging in to Systm-Online.

 
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