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Noticeboard

EMERGENCIES

If you need urgent medical advice during practice opening hours, please phone the surgery on 01623 550254.

If you need to see a doctor urgently when we are closed, please phone 111.  An operator will take some details and pass you through to our local out of hours GP service.

APPOINTMENTS

You DO NOT NEED TO CALL AT 8 o'clock in the morning for routine appointments.  If your problem is urgent, please call reception as early as you are able to and you will be seen in our Urgent Care Clinic.  Routine appointments can be booked up to 4 weeks in advance.  Some appointments can be booked online - please speak to reception to obtain a username and password.

CANCELLING AN APPOINTMENT

If you no longer need your appointment, it helps us and other patients if you can cancel your appointment as soon as possible.  This way, we can make sure the appointment can be offered to another patient.  You can cancel at reception, by telephone (01623 550254) or online.

STAFF TRAINING

The practice will be closed on the 3rd Wednesday of the month for essential staff training.

 

Urgent Care Clinic (UCC)

We introduced the Urgent Care Clinic (UCC) to increase the availability of pre-bookable appointments whilst still seeing patients with urgent problems in a timely manner. This has led to more advance access bookings from 48 hours to 4 weeks for planned, routine care and long-term conditions management.  Patient satisfaction with the new system has been excellent.

Here are some FAQs to explain the new system:

1. What is the clinic for?

The Urgent Care Clinic (UCC) is run daily Monday-Friday, for same day treatment of urgent problems, minor illness and minor injury.  A comprehensive but not exhaustive list of problem that can be seen is given in the table below.

2. When are the appointments?

Slots are available from 08:30 - 18:30 and are booked in time order.  

3. How do I book an appointment?

Telephone the Surgery as soon as you know you need to be seen that day.

4.  What should I do when I arrive at the practice?

You will not be able to use the self check in.  Please see the receptionist who will check you in and give you a brief questionnaire to complete about the reason for your appointment today.  This is very helpful to the GP seeing you.  If you need help filling the form out the receptionist will be more than happy to assist.

5. Will I be seen straight away?

You will be seen in order of arrival.  We anticipate that you will be seen within 30 minutes of your appointment time but this will depend on the daily demand.

6.  If my problem is not urgent, will I still be seen?

If your problem is not urgent you will be asked to return to the desk to book a routine appointment when adequate time can be given to your problem.

7.  Are there specific problems that cannot be seen in the UCC?

The clinic is not intended for multiple issues, chronic disease management, medication reviews or requests for fit (club) notes.  

We do not count late medication requests or continuation fit notes as urgent work.  These are generally turned around within 48 hours.  Please be prepared and order early.  

8.  Can I help myself before seeing the GP?

Remember you can also see your Pharmacy First for minor illnesses, and we have a wide range of self-help materials and leaflets in our Information Area in the waiting room.  This website also has a lot of self help information.

 

Conditions Suitable for Rapid Access Clinic

Same Day problems

Chest pain

Palpitations

Slurred Speech

Cellulitis

Severe anxiety

Short of Breath

Weakness

Confusion

Joint pain

Severe depression

Abdominal pain

Visual problems

Severe headache

Infection

Self-harm

Bleeding

Red eye

Fever

Childhood infection

Palliative care

We give priority to babies and children < 1 year

We will deal with queries from our palliative care/unplanned admissions care plan patients

We cannot guarantee you will see your named/a particular Doctor 

Minor Illness

Cold sores

Cold/flu

Ear symptoms

Mouth Problems

Threadworms

Abscess

Conjunctivitis

Eczema

Nappy rash

Throat symptoms

Athlete’s foot

Emergency contraception

Eye symptoms

Nose bleed

UTI/cystitis

Back pain

Cough

Fever

Nappy rash

Vaginal discharge

Bites

Cuts and Bruises

Fungal infection

Shingles

Warts/verrucca

Boils

Burns

Hay Fever

Sinusitis

Wound infection

Diarrhoea &Vomiting

Headache

Sore eyes

Dizziness

Sunburn

In-growing toenails

 

 

 

 

Minor Injury

Burns

Sprains

Bites

Foreign bodies

 

Scalds

Strains

Cuts, bruises

Minor accidents

 

Cellulitis

Swelling

Skin infection

 

 

 
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