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Noticeboard

EMERGENCIES

If you need urgent medical advice during practice opening hours, please phone the surgery on 01623 550254.

If you need to see a doctor urgently when we are closed, please phone 111.  An operator will take some details and pass you through to our local out of hours GP service.

APPOINTMENTS

You DO NOT NEED TO CALL AT 8 o'clock in the morning for routine appointments.  If your problem is urgent, please call reception as early as you are able to and you will be seen in our Urgent Care Clinic.  Routine appointments can be booked up to 4 weeks in advance.  Some appointments can be booked online - please speak to reception to obtain a username and password.

CANCELLING AN APPOINTMENT

If you no longer need your appointment, it helps us and other patients if you can cancel your appointment as soon as possible.  This way, we can make sure the appointment can be offered to another patient.  You can cancel at reception, by telephone (01623 550254) or online.

STAFF TRAINING

The practice will be closed on the 3rd Wednesday of the month for essential staff training.

 

Practice Management

Liz Griffin

Practice Manager

Liz is responsible for the general smooth running of the practice, including management of the staff and premises, finances and liaison with external parties such as the CCG. She also ensures that any complaints from patients are dealt with appropriately, quickly and effectively. Should you wish to make a complaint, then please ask at reception to speak to Liz and she will be pleased to help.

Lorraine Walton

Assistant Manager

Lorraine is responsible for assisting Liz in her duties as above. She also supports the Patient Participation Group.

Administration

Julie, Alison and Julie are responsible for managing repeat prescriptions, repeat dispensing and general prescriptions queries. They cannot answer clinical questions but will find out the answer for you from a doctor / nurse.

They also have other responsibilities within the practice, behind the scenes.

Julie Cobb
Alison Mason
Julie Edwards
Janine Brennen
Kate Fullwood

Reception

Our receptionists are your first point of contact at the surgery. At busy times, they may be supported by other members of the admin team. They are all keen to help with any queries you may have, but are not able to give any medical advice. Sometimes, it may take slightly longer for them to find an answer to your question – we are grateful for your patience and understanding at these times.

Theresa Stinson
Cheryl Hemmings
Sheralyn Jarvis

Secretaries

Rachael and Liz arrange your hospital referral letters and appointments. They are always willing to help you if you are having difficulties with your hospital appointments, or have any questions. If you would like to speak to them, please call the surgery, or come in.

Rachael Ludlow
Liz Hall
 
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