What to do when the GP practice is closed:
- If you need medical help fast but it's not an emergency call 111
- If it's a life-threatening emergency call 999
- Calls to 111 are FREE from landlines and mobiles
- HS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- you think you need to go to A&E or to another NHS urgent care service
- your GP surgery is closed and you need healthcare advice
- you don't know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain.
Will My Usual GP Be Informed Of My Contact With NHS 111?
We will be informed the following day of your contact with NHS 111 and any treatment provided.
Other Local Services
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care centre based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that do not need Emergency Department Care. It is a nurse led service (Monday – Friday) and is supported by General Practitioners (GP’s) in the out of hours period (i.e. anytime that your normal GP practice is closed).
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
Your local pharmacy can also offer you advice, and treatment if required for a range of minor ailments. Under the Pharmacy First scheme if you are exempt from prescription charges you will be able to get the same medicines the GP would have prescribed free of charge for head lice, temperature/fever, sore throat, earache, teething pain and pain relief for toothache.
To access the service go to your local Pharmacy First pharmacist (look out for posters, leaflets and window stickers for your nearest one).